TERMS AND CONDITIONS
Acceptance of Terms
Call Complete, LLC (hereinafter “Call Complete”, “we” or “us”) is the owner and operator of CallComplete.com, upon which it runs a service called Call Complete. Call Complete services consist of one or more of the following: web-based interface phone and SMS communication services for answering and managing calls, scheduling on-call teams, tracking calls, improving customer service, and improving sales performance. Our application offers call tracking, SMS communication, call routing, call recording, call classification, call transcriptions, specific information about the caller, and carrier information of incoming phone calls (“Products” and “Services”).
We collect information on the callers that call you through the phone number(s) that you have purchased through Call Complete (or numbers you have requested be ported into Call Complete from another provider). This information includes the caller’s phone number, the name displayed on the Caller ID (when available), audio recordings, call records, transcriptions, SMS records, SMS message content, form submission content, website visitor activity, and other data that may be correlated through your company’s data sources (for example, pricing and availability data, when such permission is granted), and third party data services (collectively, “Service Data”). You agree that we and the service providers that we utilize to assist in providing the Service to you shall have the right to access your account and to use, reproduce, distribute, display and disclose Service Data to the extent necessary to develop, enhance, and provide the Service, including, without limitation, in response to your support requests.
These Terms and Conditions apply to your use of the Site, located at https://www.callcomplete.com and also shall apply to the web application located at https://portal.callcomplete.com, and mobile application. For the purposes of these Terms and Conditions the term Site shall include reference to the mobile application and both shall collectively be referred to as the (“Site”). The Site contains text, pictures, graphics, logos, images, works of authorship, computer code, look and feel, trade dress, technical information, and other content, as well as available features or services discussed, referenced, provided or offered through or on the Site (collectively with all information and material about Call Complete and its Products and Services, “Content”). The Site is intended for use only by users who are at least 18 years of age.
Fees and Payments
You agree to pay Call Complete the monthly subscription fees indicated for the service. Payments will be charged on the day you sign up for a service and will cover the use of that service for a monthly period as indicated. You agree to allow Call Complete, or our payment affiliates or service providers, to process and/or store your payment information. You also agree to pay the applicable fees for the Products and Services as they become due plus all related taxes, and to reimburse us, our payment affiliates and any service providers for all collection costs and interest for any overdue amounts. Setup fees are non-refundable.
Call Complete’s technology offers our clients the ability to record incoming telephone calls. When a calling party initiates a call to a tracking phone number, Call Complete will, at your discretion, create a digital audio recording of the telephone call. The laws regarding the notice and notification requirements of such recorded conversations vary by jurisdiction. You are responsible for applying the local laws in the relevant jurisdiction when using this feature. Call Complete provides the ability to play a customizable voice message at the beginning of each call to alert callers that the call will be recorded. If you choose to record telephone calls, you expressly agree and acknowledge that:
• You authorize Call Complete to make incoming call recordings on your behalf. You either:
- authorize Call Complete to play a voice message advising the caller that the call is being recorded prior to the call being connected to the party answering the call;
- OR make the necessary arrangements to ensure that the caller is provided with the necessary warning about the presence of any recordings made of a call in accordance with the law; you must notify your employee, contractor, officer, agent, authorized representative or other third party that their telephone conversation with a caller is being recorded by Call Complete; and Call Complete shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorized representative or other third party, of the recordings and its contents, and/or of any personal information.
Call Complete provides voicemail services and includes transcription services. In order to provide transcription services, Call Complete may leverage third-party transcription providers. If you wish to opt out of voicemail transcription services, please contact our support team at email@example.com with your request.
Call Complete makes available technology that offers our clients the ability to transcribe the conversation on incoming voicemail messages. When a calling party initiates a call to a tracking phone number, Call Complete will, at your discretion, create a digital audio recording of the telephone call, transcribe the call (potentially using a third-party provider), and display the transcription to the customer.
Trademarks and Service Marks
Call Complete, CallComplete.com, and all other trademarks, service marks, graphics and logos used in connection with CallComplete.com, or the Site are trademarks or registered trademarks of Call Complete. The domain name for this Site, all page headers, custom graphics, interactions, and button icons are service marks, trademarks, logos, and/or trade dress of Call Complete. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from this Site without the prior written authorization of their owners.
Any use or attempted use of this Site (i) for any unlawful, unauthorized, fraudulent or malicious purpose,
or (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any
server, or (iii) that could interfere with any other party’s use and enjoyment of the Site, or (iv) to gain unauthorized access to any other accounts, computer systems or networks connected to any server or
systems through hacking, password mining or any other means, or (v) to access systems, data or
information not intended by us to be made accessible to a user, or (vi) to obtain or attempt to obtain any materials or information through any means not intentionally made available by us, or (vii) for any
use other than the business purpose for which it was intended, is prohibited.
Right to Monitor
Call Complete neither actively monitors general use of this Site under normal circumstances nor exercises
editorial control over the content of any third party’s Site, email transmission, news group, or other
material created or accessible over or through this Site. However, Call Complete does reserve the right to
monitor such use at any time as it deems appropriate and to remove any materials that, in our sole
the sole discretion of Call Complete, inconsistent with Call Complete’s purpose for this Site.
Reservation of Rights
Call Complete reserves the right in its sole discretion and at any time to modify or interrupt, temporarily or
permanently, the Site or any subscription to the Site, in whole or in part, including, but not limited to, as
Call Complete deems necessary for purposes of maintenance, upgrades and the like, to maintain the Site
or to comply with applicable law. Call Complete shall not be liable to you or to any third party for any
such modifications, interruptions or discontinuances of the Site or subscriptions to the Site and shall have
no obligation to refund any fees paid pursuant to this Agreement.
Limited Warranty and Warranty Disclaimer
The information and descriptions contained herein are not intended to be complete descriptions of the
terms, exclusions and conditions applicable to purchases of Products and Services, but are provided
solely for general informational purposes. Should you purchase any product or service from Call
Complete, the terms and conditions applicable to that transaction will govern such purchase, as
applicable, and your use of this Site does not affect that purchase in any manner. YOUR USE OF THIS
SITE IS AT YOUR SOLE RISK. ALL CONTENT AND SERVICES ARE PROVIDED ON AN “AS IS” OR “AS
AVAILABLE” BASIS, AND CALL COMPLETE EXPRESSLY disclaims all warranties and conditions with
respect to the SITE, whether implied, express, or statutory, including the implied warranties of
merchantability, fitness for a particular purpose, title, noninfringement of third-party rights, and
accuracy. CALL COMPLETE MAKES NO WARRANTY THAT THE CONTENT IS ACCURATE, TIMELY,
UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE, OR THAT ANY SUCH PROBLEMS WILL BE
Limitation of Liability
In addition to the above warranty disclaimers, in no event shall (A) Call Complete be liable for any
consequential, exemplary, special, OR incidental damages, including (but not limited to) any damages for
lost profits, revenue, data, property damage, or other economic advantage, arising from or relating to
your use of or the inability to use the Site, Products, or Services, EVEN IF CALL COMPLETE KNEW OR
SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) Call Complete’s total
cumulative liability arising from or related to the Site or your use of the Products or Services, whether in
contract or tort or otherwise, exceed the GREATER OF one hundred dollars ($100.00) or the purchase price or fees paid by you during the preceding one-month period to Call Complete, its subsidiaries or its affiliates in connection with the use of the Site or the Services. In no event shall Call
Complete be liable for more than five hundred dollars ($500.00), EVEN IF any error, misprint, or non-functioning Site, Product, or Service is due in whole or part to an action or omission by an agent and/or
employee of Call Complete.
Compliance with All Laws
You represent and warrant that your use of the Site and the Services will be in accordance with the Call
regulations, including without limitation any local laws or regulations in your country, province, state, city,
or other governmental area, regarding the Services, online conduct and acceptable content, and including
all applicable laws regarding the transmission of technical data exported from the United States, Canada
or the country in which you reside, and with any other applicable policy or terms and conditions. You
further represent and warrant that your collection and use of your customer’s personally identifiable
information or technical data shall be in compliance with all applicable federal, provincial, state, and
local laws, rules, and regulations as the same may be amended or supplemented from time to time,
pertaining in any way to the privacy, confidentiality, security, management, disclosure, reporting, and any
other obligations related to the possession or use of any of your customer’s personally identifiable
information or technical data; including but not limited to the Controlling the Assault of Non-Solicited
Pornography and Marketing Act (“CAN-SPAM”); and the Telephone Consumer Protection Act (“TCPA”) Personal Information Protection and Electronic Documents Act (“PIPEDA”), the Canadian Anti
Spam Law commonly referred to as (“CASL”)(collectively “Privacy Laws and Regulations”). Failure to
comply with Privacy Laws and Regulations may result in the immediate suspension and/or termination of
your account, as well as civil and/or criminal liability.
You agree to defend, indemnify and hold harmless Call Complete, its members, affiliates and/or partners,
and its and their officers, directors, partners, shareholders agents, licensees and employees (cumulatively
“Call Complete Indemnitees”) from and against all claims, actions, liabilities, losses, expenses, damages
and costs, including but not limited to attorney’s fees that may, at any time, arise out of or relate to your
discretion, your inability to access the Site, the use of any linked sites, your reliance on any errors or
omissions on the Site, or the propagation and/or contraction of any computer virus in connection with
your use of the Site and/or the Content.
Neither party shall be liable for any failure or delay in performance due in whole or in part to any cause
beyond the reasonable control of such party or its contractors, agents or suppliers, including but not
limited to utility or transmission failures, power failure, strikes or other labor disturbances, acts of God,
acts of war or terror, floods, sabotage, fire, natural or other disasters.
When you visit this Site or send e-mails to us, you are communicating with us electronically. You consent
to receive communications from us electronically. We will communicate with you by e-mail or by posting
notices on this Site. You agree that all agreements, notices, disclosures, and other communications that
we provide to you electronically satisfy any legal requirement that such communications be in writing.
You further agree that any notices provided by us electronically are deemed to be given and received on
the entire agreement between us and you in connection with your use of this Site and the Content and
supersedes any prior agreements between us and you regarding use of this Site, including prior versions
Governing Law; Jurisdiction; Venue; Severability of Provisions
maximum extent permitted by law. We both agree that if we cannot enforce a portion of these Terms of
Use as written, then that portion will be replaced with terms that most closely match the intent of the
portion that cannot be enforced to the extent permitted by law. The invalidity of part of these Terms of
Use will not affect the validity and enforceability of the remaining provisions. The section headings are
for convenience and do not have any force or effect.
Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the
shall be subject to the exclusive jurisdiction of state or federal courts located in the State of Georgia, and
you hereby consent and submit to the personal jurisdiction of such courts.
Password Accounts, Passwords, and Security
When you open an account on this Site we will provide you with access to password protected portions
of the Site and you must complete the registration process by providing us with current, complete and
accurate information on the applicable registration form, which includes: (i) your name, (ii) contact
information, (iii) your business name and mailing address (iiii) primary administrator information for the
account, and (v) billing and related information, and choose a password. You are entirely responsible for
maintaining the confidentiality of your password and account and for any and all activities that occur under your account. You agree to (a) immediately notify Call Complete of any unauthorized use of
your account or any other breach of security of which you become aware, and (b) exit completely from
your account at the end of each online session. Call Complete will not be liable for any loss that you may
incur as a result of someone else using your password or account, either with or without your knowledge.
However, you could be held liable for losses incurred by Call Complete or another party due to someone else using your account or password. You may not use anyone else’s account at any time.
You agree that Call Complete may reference you and your company as a client of Call Complete’s
products and services in Call Complete’s advertising and marketing.
unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also
agree that monetary damages would be inadequate for such harm and consent to our obtaining any
injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to
any other remedies we may have at law or in equity.
at firstname.lastname@example.org or write to us at Call Complete, LLC, 11770 Haynes Bridge Road, Suite 205-417, Alpharetta, GA 30009.
This Privacy Statement (“Privacy Statement”) explains Call Complete, LLC (“Call Complete” or “we” or
“our”) privacy practices and describes the ways in which we use and don’t use the information we receive
(the “Sites”) in order for you to utilize the Services that we define and described in this Statement.
By using the Sites and Services as defined below, you consent to the terms of this Privacy Statement. If
you do not agree to the terms and conditions of this Privacy Statement, including having your personally
identifiable information (“Personal Information” as defined herein below) used in any of the ways
described in this Privacy Statement do not provide us with your information. If you don’t provide us with
your information you may not be able to use certain parts or features of the Sites or the Services.
Updates and Notice of Material Change in the Use of Your Personal Information
We may update this Privacy Statement from time-to-time in our sole discretion. We reserve the right to
change this Privacy Statement at any time but will provide you a notification of the change at least thirty
(30) business days prior to the change taking effect. It is your responsibility to review this Privacy
Statement for any changes each time that you use the Sites and Services.
Use of the Sites and Services by you following our posting of a new Privacy Statement on our Sites
constitutes your acceptance of the Privacy Statement as modified. In the event we materially change the
way, in which we use your Personal Information, we will provide you with notice and ask you to
affirmatively accept the changes to a new Privacy Statement.
This Privacy Statement applies to all of Call Complete’s Products and Services. This Privacy Statement is
incorporated as part of Call Complete’s Terms of Service which applies with to your use of the Site and
at or write to us at Call Complete, LLC, 11770 Haynes Bridge Road, Suite 205-417, Alpharetta, GA 30009.
Description of Our Services
We offer our business customers a web-based interface phone and SMS communication services for
answering and managing calls, scheduling on-call teams, tracking calls, improving customer service, and
improving sales performance. Our application offers call tracking, SMS communication, call routing, call
recording, call classification, call transcriptions, specific information about the caller, and carrier
information of incoming phone calls (“Services”).
Collection of Personal Information
Call Complete collects the information on the callers that call our business customers through the
dedicated tracking phone numbers that our business customers have purchased through Call Complete
(or numbers our business customers have requested be ported into Call Complete from another provider).
This information includes: the caller’s phone number, the name displayed on the Caller ID (when
available), audio recordings, call records, transcriptions, SMS records, SMS message content, form
submission content, website visitor activity, and other data that may be correlated through your
company’s data sources (for example, pricing and availability data, when such permission is granted), and third party data services. The data is collected in order to display relevant
caller information related to an incoming phone call. With respect to our use of data collected from third
party data services, all data cached is deleted and is not stored by Call Complete for any longer than
necessary for business purposes. We do not share this data outside of the application. We may use this
data to increase the accuracy of caller information and provide more specific information to our
customers for analytics purposes.
When you register on our Sites, we collect your Personal Information. Personal Information refers to
information that tells us specifically who you are, such as your name, phone number, email, and location.
We may also use Personal Information you provide when you visit our Sites or become a registered user
of the Products or Services or to contact you to further discuss the Products and Services that we
provide, and to send information regarding Call Complete, such as promotions, marketing and events. You may opt-out of providing your Personal Information by not entering it when asked.
Disclosures and Transfers of Personal Information
We do not share with or disclose Personal Information to third parties, except when one or more of the following conditions is true:
• We have your permission to make the disclosure;
• The disclosure is necessary for the purpose for which the Personal Information was obtained;
• The disclosure is to our credit card service provider in order to fulfill and carry out the purchase and provision of the Services requested by you;
• The disclosure is permitted by relevant law;
• The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
• The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
• The disclosure is for our own marketing purposes, or, with your authorization, for the marketing purposes of third parties;
• The party to whom the disclosure is made controls, is controlled by, or is under common control with Call Complete;
• The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
• The disclosure is to outside businesses to perform certain services for us, such as maintaining our Site and Services, providing marketing assistance, and data analysis (“Administrative Service Providers”), including Administrative Service Providers outside the country or jurisdiction in which you reside.
The Site contains links to other web sites. Call Complete is not responsible for the privacy practices or the
content of these other web sites. You will need to check the policy statement of these others web sites to
understand their policies.
Correcting & Updating Your Information
To update billing information or to discontinue the Service, please email email@example.com. Call
Complete will respond to your correction or update request within at most 10 business days from the
date of your request.
Data Retention and Destruction
Information collected is retained by Call Complete is retained indefinitely and available to our client for as
long as they remain a client in good standing. If a client cancels his/her account (or is terminated for any
reason), we make no guarantee that his/her data will remain if he/she wishes to return later. We cannot
guarantee that data is fully scrubbed from all backups and snapshots.
Confidentiality and Security
We restrict access to information collected about our customers and our visitors at our Sites to our
employees, our affiliates’ employees, or others who need to know that information to provide services to
our visitors or customers or in the course of conducting our normal business operations. We maintain
appropriate physical, electronic, and procedural safeguards to protect the information collected via the
Sites. We also advise all Call Complete employees about their responsibility to protect customer data and
we provide them with appropriate guidelines for adhering to our Company’s business ethics standards
and confidentiality policies.
Call Complete protects its databases with various technical and procedural measures and we restrict
unauthorized access to our visitor and customer information. While we implement these and other
security measures on our sites, please note that 100% security is not always possible. We cannot
guarantee that the security measures we have in place to safeguard personal information will never be
defeated or fail, or that those measures will always be sufficient or effective.
Call Complete does not intend the Site and Services to be used by individuals under the age of 13. We do
not seek or knowingly collect any Personal Information about children under 13 years of age. If we
become aware that we have unknowingly collected Personal Information from a child under the age of
13, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a minor child who has provided us with Personal Information, you
may contact us at firstname.lastname@example.org and we will use our best efforts to remove such information
from our databases.
Visiting our Site from Outside of the United States
Our application and database servers are located with Amazon Web Services (AWS). Some files,
including stored audio recordings, are also stored with AWS. Your information may be transferred to, and
maintained on, computers located outside of your state, province/territory, or country where the privacy
laws may not be as protective as those where you live. If you are located outside the United States and
choose to provide information to us, please be aware that we transfer Personal Information to the United States and process and store it there. As a result, this information may be subject to access
requests from governments, courts, law enforcement officials and national security authorities in the
United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to
ensure that appropriate protections are in place to maintain protections on the Personal Information. By
submitting your Personal Information, you expressly consent to having your personal data transferred to,
processed, and stored in the United States.