Quickly determine the core message and need so you can respond faster.

Call details and message transcription

Easily manage prospect and resident calls and add follow-up notes, as necessary.

Activities dashboard 

Quickly determine the core message and need so you can respond faster.

Intuitive on-call scheduling with secondary assignments and exceptions management

Create extended schedules with unlimited back-ups so you’ll never miss another emergency maintenance call.

Set unlimited call back-ups

Your residents will know when the tech has been assigned to their request and can easily communicate via text.

Resident communication tools

Residents will receive a photo of the assigned tech so they’ll know who to expect knocking on their door.

Photo confirmation of assigned technician

A resident has placed a call for a maintenance request.  Now what?  Call Complete allows you to communicate directly with your resident via your mobile device and request photos or videos of the issue so you can make sure it qualifies for an after-hours trip. 

SMS text dialogue with residents

Tech’s will easily communicate with residents using a masked phone number.

Protect staff’s personal phone numbers

Managers can easily see each action taken during an emergency call with specific timestamped steps, communication exchange and associated photos and videos.

Detailed audit trail for all emergency maintenance and courtesy officer calls

We track the response time and completion time of each emergency maintenance request so you can easily monitor your team’s performance.

Analyze maintenance response times

Once the maintenance request is complete – your resident is prompted to confirm its completion and provide a review. 

Resident confirmation and reviews (optional)

We know your time is limited so we handle the setup for you. All you have to do is forward your main number. Upgrading your call management service has never been easier!

Easy and seamless transition

Our SaaS and mobile front-office solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries.