Our Customer Support hours are Monday-Friday, 9:00am – 5:00pm EST. To contact our Customer Support Team, please email or call (833) 529-6866 and select option 2.


Frequently Asked Questions

Is a Smartphone required for the on-call maintenance techs and do we have to download any apps to access the maintenance tech features?

Yes, a Smartphone is required for all on-call techs; however, you do not have to download an app. All features will work on any Smartphone with SMS and a web browser.

We use a live-person operator for after-hours calls. Does Call Complete offer a live-person operator?

Our system is completely automated; however, we can work in conjunction with your live-person operator to dispatch emergency maintenance calls so your team and residents can use our smart mobile tools to easily communicate and track progress. You’ll also receive a full audit trail for each emergency maintenance call.

Our community has a courtesy officer. Does your service route calls to them, if needed?

Yes, Call Complete will dispatch resident CO requests to your Courtesy Officer after hours.

How long does the implementation process take?

We routinely train and on-board new communities in the same day. Once your team is trained, all you’ll have to do is forward your main number and you’re all set!

I forgot my password.

You can use the “Forgot Password” link on the portal sign-in page or you can email and request a password reset link.

We have a new onsite associate and we do not know the login credentials to access the portal.

Please email to request a new profile and login. Include your community name and address, along with the new associate’s name, email address and mobile number.

Our emergency maintenance calls are in the portal, but they are not going to our on-call tech’s phone.

Login to your portal and go to Settings/Maintenance to ensure the mobile number in each profile is entered correctly.

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Our SaaS and mobile front-office solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries.


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